FREQUENTLY ASKED QUESTIONS
Answers to the most frequently asked questions are provided below. Greborn Global welcomes all types of inquiries. If you need further information about our door systems please contact us at 1-626-899-7109 or send us a question.
Door & Window Product Service
How do I request service for my Greborn Global product?
Please fill out our Customer Service Request Form and submit it to your authorized Greborn Global dealer or directly to our customer service department. Make sure to include proof of purchase, product details, and a brief description of the issue.
What information should I have ready when contacting customer service?
We recommend preparing the following:
● Proof of purchase or invoice number
● Product model and serial number (if applicable)
● Date of installation
● Description and photos of the issue
Is there a warranty on Greborn Global products?
Yes. All Greborn Global products come with a limited warranty covering manufacturing defects. The length and terms vary by product type. Please review our Warranty Policy for details.
Are service calls free?
Services covered under the warranty are provided at no charge. However, any service requests outside of the warranty coverage may be subject to a service fee.
Can I install the products myself?
We strongly recommend professional installation by factory-trained Certified Installers to ensure optimal performance and to maintain warranty coverage. Improper installation may void your warranty.
How can I find a Certified Installer near me?
Contact your local Greborn Global dealer or our customer service team. We have a network of factory-trained and independent certified installers across various regions.
What should I do if my product isn’t operating properly?
First, refer to our Installation Guides and Technical Documents for troubleshooting steps. Many common issues can be resolved quickly. If the problem persists, contact your dealer or customer service.
How do I maintain my Greborn Global doors and windows?
Regularly clean frames and glass with mild soap and water, lubricate moving parts annually, and check weather seals for wear. Avoid harsh chemicals or abrasive materials.
Can I order replacement parts?
Yes. Many parts are available for replacement. Please provide your product model, serial number, and photos when requesting parts to ensure compatibility.
Where can I find installation and technical resources?
All resources are available on our Support page, including Installation Guides, Technical Documents, Adjustment Instructions, and Troubleshooting Tips.
